Customer Service

This is “Buy It From Bill” Smoyer – a true legend in the hardware industry. He is also “on the clock”, so please do your part to keep him occupied. (Or he runs amok and makes questionable videos.)

Call and speak to Bill
or any member of our world-class customer service team with any questions, issues or concerns you may have regarding an order, shipment or application.


The short version: The Access Hardware pros are at your disposal.

  • Total customer support before, during and after the order
  • Field consultations and recommendations
  • Overnight replacement of defective or damaged goods
  • Timely answers to any and all questions
  • 24 hour will call center for extra-special convenience