Access Control Hardware FAQs
We know you want more than hardware. You want answers. And this page is a great place to start.
How do I become a customer of Access Hardware Supply?
Access Hardware Supply is a wholesale distributor that sells exclusively to industry professionals. If your company doesn’t have an account, you can apply here.
How long does it take to get approved to become a customer?
Turnaround time is typically the same day during business hours (8am-5pm PST)
Where can I find a credit application?
You can download a Credit Application here.
How can I change my online account password?
Click on My Account at the top of the website.
Click on “Edit your password and account details” link and follow the instructions.
How can I shop on accesshardware.com?
Watch this video for an overview of how to shop on accesshardware.com.
You can search by Product Name, SKU or Manufacturer.
What can I expect from your technical support team?
Our Technical Support Team is factory-trained, courteous, prompt and driven by the details. Our goal is to keep you on your project and doing what you do best – serving your customers.
I have a project with custom specifications? How can I order?
The best way to order a custom project is to either call your preferred sales rep, or call 1-800-348-2263.
What is the difference between “List Price” and “Your Price”?
“List Price” is the retail price. “Your Price” is the discount pricing for your company account. You must be logged in to see “Your Price.”
I couldn’t find what I was looking for. Do you have products that aren’t on your website?
Yes, we are generally able to find what you are looking for, and, some products can be manipulated to meet your specifications. Please contact us with your requests via the website or by calling 1-800-348-2263.
Do you have a minimum order requirement?
There is no minimum.
What if a product is out-of-stock?
The product may be on its way to us. We’ll let you know when it will ship.
What is your return policy?
You can read our complete Return Policy here.
What methods of payment do you take?
Open account, Visa, MasterCard, American Express and cashier’s check.
How can I track my order?
Once your order has shipped, you will receive a tracking number to follow.
How can I cancel an order?
If you would like to cancel an online order, please call your sales rep or 1-800-348-2263. If you’ve already received product, our Return Policy will be in effect.
Can I pick up my order at a location?
We offer will call from 8:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday at our office in San Leandro CA.
Access Hardware Supply
14447 Griffith Street
San Leandro, CA
94577
We also offer 24-hour will call for our customers. Please contact one of our sales professionals to set up an access code. Orders must be picked up at our office in San Leandro CA.
