TERMS & CONDITIONS
Updated April 2026
These Terms & Conditions (“Terms”) apply to all quotations, order acknowledgments, invoices, sales, and shipments of Access Control Products by Access Hardware Supply (“Seller” or “AHS”) to any purchasing party (“Buyer” or “Customer”). Seller objects to any additional or different terms in Buyer’s purchase order or other documents. Any conflicting terms are rejected unless expressly agreed in writing by Seller.
1. Definitions
1.1 “Access Control Products” (or “Products”) means access control and related security products, including (as applicable) electronic locking hardware, credentials, readers, controllers, power supplies, accessories, related parts, and any embedded firmware and manufacturer-provided software components shipped with such items.
1.2 “RMA” means Return Merchandise Authorization issued in writing by AHS.
1.3 “Special Order” means any Product ordered specifically for Buyer, configured/customized, non-stock, or otherwise designated by AHS or the manufacturer as non-cancelable and/or non-returnable.
2. Prices, Quotes, and Price Changes
2.1 Prices are subject to change without notice. No prices are guaranteed.
2.2 All shipments will be made at prices prevailing at the time of shipment unless price protection is requested (or questioned) in writing and agreed by AHS in writing.
2.3 Quotes are non-binding unless expressly stated otherwise in writing by AHS and may expire without notice.
2.4 Orders are subject to acceptance by AHS (including via order acknowledgment, shipment, or invoice). AHS may ship partial orders and/or create backorders unless Buyer clearly states “NO BACKORDERS” on the purchase order.
3. Payment Terms, Credit Approval, and Collections
3.1 Net thirty (30) days from date of invoice, upon credit approval.
3.2 Interest at one and one-half percent (1½%) per month will be charged on unpaid balances beyond thirty (30) days (or the maximum permitted by law, if lower).
3.3 Accounts not paid within terms are considered delinquent and are subject to credit hold at AHS’s discretion.
3.4 AHS may change, suspend, or revoke credit terms at any time based on Buyer’s credit or payment history.
3.5 Buyer may not withhold payment or set off amounts due unless required by law. If AHS reasonably believes Buyer may not pay, AHS may require prepayment, adequate assurance, or security and may suspend shipments.
4. Returned Checks and Secured Funds
4.1 There will be a $25.00 service charge on all returned checks.
4.2 All orders may be held until monies are received and cleared.
4.3 For delinquent accounts, returned checks, or where AHS requires secured funds, repayment must be in the form of cashier’s check only (or another secured method approved by AHS in writing).
5. Taxes
5.1 Prices exclude all applicable taxes, duties, and fees unless stated otherwise. Buyer is responsible for all such amounts.
5.2 If Buyer claims exemption, Buyer must provide valid documentation prior to shipment.
6. Shipping, Delivery, Risk of Loss, and Claims
6.1 Shipping terms (unless otherwise stated in writing by AHS): FOB Shipping Point.
6.2 Delivery dates are estimates only. AHS is not liable for delays caused by manufacturers, carriers, supply chain disruptions, labor issues, weather, or other events beyond AHS’s control.
6.3 Risk of loss transfers to Buyer upon tender to carrier. Buyer must inspect shipments promptly and report shipping
damage/shortage promptly and in accordance with carrier requirements.
7. Returns, RMAs, Credits, and Restocking (90-Day Policy)
7.1 Product may NOT be returned unless Customer receives written authorization from AHS. If returns are authorized by AHS, a return merchandise authorization (RMA) number will be provided by AHS.
7.2 Products identified under such RMA must be returned to AHS within ninety (90) days of sale (invoice/ship date as determined by AHS records).
7.3 The original invoice number and a written explanation for the return must be included with returned Product in order for AHS to inspect and approve a credit for the return.
7.4 Credits will only be issued if, after AHS’s receipt and inspection of Product, AHS approves the return.
7.5 Only Products which have been in Customer’s inventory no more than ninety (90) days from the date of shipment by AHS to Customer, which are current, standard, non-obsolete, non-specially ordered, unused, and in their original condition and packaging (without any damage or writing to the original box) may be considered by AHS for return.
7.6 In the event AHS approves a return, a credit will be made to Customer’s account less freight and any applicable restocking fee.
7.7 Unauthorized returns may be refused and returned to Customer at Customer’s expense.
8. Defective Products and Manufacturer Credit
8.1 Defective Products are typically subject to manufacturer warranty and manufacturer return procedures.
8.2 Defective Products will be returned to the factory as required by manufacturer policy, and credit will be given to Customer upon AHS’s receipt of credit from the factory, unless AHS agrees otherwise in writing.
9. Special Orders, Cancellations, and Changes
9.1 Special Orders and items designated NCNR (Non-Cancelable/Non-Returnable) may not be canceled or returned once placed with the manufacturer.
9.2 Buyer may request cancellations/changes prior to shipment, but AHS may charge applicable fees, supplier penalties, and/or restocking costs.
10. Software, Firmware, and System Compatibility (Access Control Specific)
10.1 Some Products include firmware/software or require third-party software, apps, cloud services, or licenses. Unless AHS is the licensor, such software is provided under the manufacturer’s or third party’s license terms.
10.2 AHS does not guarantee compatibility with Buyer’s specific systems, networks, door preparation, power supplies, IT/security policies, or third-party integrations unless expressly agreed in writing by AHS.
10.3 Buyer is responsible for secure configuration, credential management, user access controls, and compliance with applicable laws and policies.
11. Warranty Disclaimer
11.1 Unless AHS is the manufacturer, AHS passes through manufacturer warranties (if any) and does not provide additional warranties except as expressly stated in writing by AHS.
11.2 EXCEPT AS EXPRESSLY STATED, SELLER DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
12. Limitation of Liability
12.1 SELLER IS NOT LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, OR LABOR/INSTALLATION COSTS, EVEN IF ADVISED OF THE POSSIBILITY.
12.2 SELLER’S TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT PAID BY BUYER FOR THE AFFECTED PRODUCTS.
12.3 Buyer is responsible for determining suitability, code compliance, and proper installation for Buyer’s intended application.
13. Force Majeure
AHS is not liable for failure or delay caused by events beyond reasonable control, including supplier disruptions, carrier issues, labor disputes, natural disasters, war, government actions, or cyber incidents.
14. Governing Law and Venue (Alameda County, California)
These Terms and any dispute arising out of or relating to these Terms, any quote, order, invoice, Products, or the relationship between Buyer and AHS will be governed by the laws of the State of California, without regard to conflict-of-law rules.
Exclusive venue and jurisdiction for any action will be the state or federal courts located in Alameda County, California, and Buyer consents to personal jurisdiction and venue in such courts.
15. Entire Agreement; Amendments; Severability; Survival
These Terms plus AHS’s quote/order acknowledgment/invoice are the entire agreement for the sale. Amendments must be in writing signed by AHS. If any part is unenforceable, the rest remains effective. Payment obligations, warranty disclaimers, limitation of liability, and dispute provisions survive.
