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      • Ilco 5021XSWL-26D-41 Push Button LockAccess Control Systems & Accessories
      • IVES 8302-8 Stainless Steel Pull  w/Plate, 8" Center to CenterAccessories and Filler Plates
      • Dexter DCM1000, FULL,RW/PA, DKBRZ Medium Duty Surface Door CloserDoor Closers and Auto Operators
    • –
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      • Adams Rite 7160-510-313 Electric StrikeElectric Strikes and Bolts
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    • –
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      • Falcon W581CP6D DANE 613 Storeroom Lever LockMechanical Locks, Cylinders and Key Blanks
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      • Security Door Controls LR100SGK Electric Latch Retraction KitRetrofit Motor and Solenoid Kits
      • Security Door Controls UR4-8 Universal ControllerSensors, RX Switches, Timers and Intercoms
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      • IVES 8302-8 Stainless Steel Pull  w/Plate, 8" Center to CenterAccessories and Filler Plates
      • Dexter DCM1000, FULL,RW/PA, DKBRZ Medium Duty Surface Door CloserDoor Closers and Auto Operators
      • Adams Rite 7160-510-313 Electric StrikeElectric Strikes and Bolts
      • Schlage ND80PDEL/EU SPA 625-C KWY Electrified Cylindrical LockElectrified Locksets
      • Von Duprin EL98EO-F US26D 4' Rim Exit DeviceExit Devices
      • Hinges, Pivots and Coordinators
      • Camden Door Controls CM-25/4 Narrow Push Plate SwitchKey Switches and Push Buttons
      • Locknetics WMG1200 MaglockMagnetic Locks
      • Falcon W581CP6D DANE 613 Storeroom Lever LockMechanical Locks, Cylinders and Key Blanks
      • Altronix AL175ULX Power Supply & ChargerPower Supplies and Transformers
      • Schlage MTKB15 Wall Mount With Keypad Mobile Enabled Multi-Technology ReaderReaders, Keypads and Credentials
      • Security Door Controls LR100SGK Electric Latch Retraction KitRetrofit Motor and Solenoid Kits
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RETURN POLICY

REMINDER OF IMPORTANT RETURN PROCEDURES

Please follow these procedures when returning materials to Access Hardware Supply:

  • Please obtain Return Authorization before returning any product.
  • Restock fees may apply to return; please contact Returns Dept. with any questions before you return items. 20% restock fee on our stock items; Special Order items are at the factory’s discretion. Custom-made items are not returnable.
  • Restock fee will be waived for stock items if replacement orders are for the same job and are ordered within 10 days of RMA issue.
  • Requests of orders older than 90 days are subject to restock fees of 30% or more on stock items with or without replacement orders.
  • Most factories will not accept return requests for orders older than 6 months.
  • Items being returned to the factory as defective: Credit will only be given after the factory receives material and deems these items to be defective. (AIPHONE-CAT-ACSI-SEDCO & SDC are most often repaired.)
  • Please be sure to pack the product so that it is secure and there are no loose parts or unprotected items that can break or be damaged in shipping, to ensure the product is received in its original condition.
  • Please ship only the items that are listed on your return authorization form.
  • Please make sure all products returned as (Not Needed, Job Canceled, etc.,) are in the same condition you received them in.
  • Products that have been installed or modified in any way are not returnable (i.e. cut, twisted or modified wires).
  • Please make sure there is no writing or marks on the original manufacturer’s box
  • Be sure to have your company’s name and address along with the RMA# on the return label.

Click Here to download the Return Materials Authorization (RMA) Form. Please fill out the form and fax or email it for processing.
Fax: (510) 614-8170
Email: returns@accesshardware.com

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